Privacy Policy

 

1. Introduction

Welcome to Clark Catering (“we”, “us”, “our”). We operate https://clarkcatering.co.uk/
(the “Website”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you use our Website or engage with our services.

By using our Website or providing your personal data to us (for example in enquiry forms, bookings or orders), you agree to the collection, use and disclosure of your personal data as described in this policy.

2. What personal data we collect

We may collect the following types of personal data about you:

  • Contact information (e.g., name, company/organisation name if applicable, email address, phone number, postal address)
  • Event or catering details you provide (e.g., venue address, event date, number of guests, menu selection)
  • Billing or payment information (if applicable)
  • Information about how you use our Website (e.g., IP address, browser type, pages visited, how you arrived at our Website)
  • Any other information you voluntarily provide to us (e.g., feedback, dietary requirements, remarks or preferences)

3. How we collect your personal data

We collect your personal data in the following ways:

  • When you fill out enquiry or booking forms on the Website
  • When you correspond with us by phone, email or otherwise
  • When you make purchases or use our services
  • Through automatic technologies when you visit our Website (such as cookies and log files)

4. How we use your personal data

We use your personal data for the following purposes:

  • To respond to your enquiries and handle your bookings or orders
  • To provide the services you requested (e.g., catering services, event coordination)
  • To communicate with you (including confirmation, status updates, invoices, etc.)
  • To send you marketing and promotional communications (with your consent where required) about our menus, services, events or special offers
  • To improve our Website and services, analyse patterns of usage and develop new features
  • To prevent fraud or unlawful activity, enforce our terms and comply with legal obligations

5. Disclosure of personal data

We will not sell your personal data. We may disclose your personal data:

  • To our service providers, agents or subcontractors who help us provide our services (e.g., payment gateways, event logistics, catering staff)
  • To third parties when required by law or regulation, or to protect our rights or safety and that of others
  • In connection with a merger, sale, restructuring, acquisition or similar event involving our business

6. Cookies and other tracking technologies

We and/or our service providers may use cookies, web beacons, log files, tracking pixels or similar technologies to collect information about your visit to our Website (such as your device, IP address, browser type, browsing behaviour). You may disable cookies via your browser settings, but doing so may affect your experience of the Website.

7. Retention of personal data

We will retain your personal data for as long as necessary to fulfil the purposes described above, and/or as required by applicable laws. When the data is no longer required, we will either anonymise or securely destroy it.

8. Transfer of personal data outside Singapore

If we transfer your personal data outside Singapore, we will take reasonable steps to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable laws.

9. Security of personal data

We employ appropriate administrative, physical and technical measures to safeguard your personal data against unauthorised access, loss or misuse. However, no method of electronic transmission over the Internet or method of storage is completely secure. We cannot guarantee absolute security.

10. Access and correction

Under the PDPA, you may request access to or correction of your personal data held by us. To exercise these rights, please contact us (see section 13). We may charge a reasonable fee for processing access requests if permissible under law.

11. Withdrawing consent and opting-out

You may withdraw your consent (where relevant) and/or opt out of marketing communications by contacting us (see section 13) or by following any unsubscribe instructions in our emails. Please note that withdrawing consent or opting out may affect our ability to provide certain services to you.

12. Children

Our Website and services are not directed at children under the age of 18. If you become aware that we have inadvertently collected personal data from a child under 18 without appropriate consent, please contact us and we will take steps to delete such data.

13. Contact us

If you have questions or wish to exercise your rights regarding your personal data, you may contact us at:

Clark Catering

Email: customerenquiries@clarkcatering.co.uk
Phone: 07930 358847 or 07903 766133

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Website and update the effective date at the top. Your continued use of the Website after changes constitutes acceptance of the amended policy.